Shipping policy

Shipping Locations We offer international shipping to most major regions, with a primary focus on Europe and the United States.

Processing Time All orders are processed within 2-5 business days because our products are made to order. Processing times may vary depending on the product type and customization level. You will receive a notification once your order has been shipped.

Estimated Delivery Times Once the order is processed and shipped, the estimated delivery times are as follows:

• Europe: 5-8 business days

• United States: 3-5 business days

• Other regions: 6-14 business days

Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs processing, local postal delays, or high-volume periods (like holidays).

Shipping Costs Shipping costs are calculated at checkout based on the destination and order size. Any applicable customs duties, import taxes, or fees are the sole responsibility of the customer.

Order Tracking Once your order has shipped, you will receive a confirmation email containing a tracking number. Please allow up to 48 hours for the tracking information to update in the carrier's system.

Unsuccessful Deliveries If the package cannot be delivered due to an incorrect address provided by the customer or if the package is unclaimed, the customer will be responsible for any reshipment costs.

Lost or Damaged Packages If your package is lost in transit or arrives damaged, please contact us within 30 days of the expected delivery date. We will work with you to resolve the issue quickly.

Returns and Exchanges As our products are made-to-order, we do not accept returns or exchanges unless the product is defective or incorrect. Please refer to our Refund Policy for full details.

Contact Us For questions or concerns about shipping and delivery, please contact us at neonvandalsofficial@gmail.com.